Image Skincare UK LTD reserves the right to select the courier at its discretion. Requests for specific shipping methods may be made, but are not guaranteed.
IMAGE Skincare UK LTD makes every attempt to ship orders within one business day from order receipt. However, during periods of peak demand, orders may take up to three business days to process and dispatch.
Normal order processing and shipping operation hours are Monday through Friday. Orders placed on Fridays normally ship the following Monday. Order processing and shipping may be adjusted based on bank holiday closures.
IMAGE Skincare UK LTD uses a 3rd party Distribution Centre. Generally, all shipments will reach their destinations within 3 to 5 business days from the time of shipping. However, in some cases, orders may be split into multiple separate shipments and may not be delivered together. All customers are encouraged to place orders 7-10 business days ahead of when items are needed to ensure timely delivery. Once orders are shipped, tracking information is sent via email with estimated arrival date.
Orders returned to IMAGE Skincare UK LTD due to incorrect address information provided by the customer will be charged a second shipping fee for reshipment of the order to the corrected address.